Agent assist can work, but design, delivery and how you manage knowledge make a huge difference — here’s one contact center leader’s experience.

AI companies are rationing their offerings and products, rankling users—a warning sign for a boom that depends on rapid adoption. | World News ...

Agentic AI pilots are transforming enterprise automation with autonomous workflows, real-world use cases, and scalable AI systems powering the next autonomous enterprise.

One of the largest insurance companies in the U.S. handles 12,000 policy requests every day. Two years back, their call center had 180 agents who answered simpl ...

AI agents are rapidly redefining marketing by automating workflows, reducing manual effort, and reshaping team structures. As enterprises adopt agentic systems, the focus shifts from execution to ...

TraceLink establishes the Agentic Business Network as the next operating model for supply chains and launches OPUS Agents—no-code enterprise AI agents that execute across the end-to-end supply network ...

CMOs must lead the shift to hybrid human-agent teams while strengthening reasoning capabilities across ethical, strategic, scientific and systems dimensions. Marketing is, therefore, no longer just a ...

Agentic AI is not a shortcut; it’s a new system of work. Enterprises that approach it with platform discipline aligning ...

China hopes to build a “token economy,” backed by open-source models and real-world AI applications—even as U.S. export ...

State-of-the-industry report finds that, despite the limitations of artificial-intelligence systems, researchers have embraced them.