Customer relationship management (CRM) applications have moved beyond being tactical tools for managing sales to become the primary means through which many organizations manage customer experience.

Zoho is delivering on its promise to be a one-stop source for small-business applications with the addition of new cloud services for email and social media marketing. The new application, called Zoho ...

Both Zoho and Insightly are full-featured CRMs capable of handling all the everyday tasks associated with managing sales. Both companies have their roots in addressing the needs of small- to-midsized ...