LUMBERTON — UNC Health Southeastern will join healthcare organizations across the country in celebrating Patient Experience ...

Most healthcare organizations already have access to much of the data they need, but the challenge is operationalizing it ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

Recent studies, surveys, and HealthLeaders coverage highlight patient experience drawbacks for healthcare organizations. What are four things that detract from a positive patient experience at ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Courier Health, the leading technology company for managing patient experiences, today announced it has raised a $50 million Series B funding round led by Oak HC/FT, with participation from existing ...

As the healthcare sector shifts into the value-based care model, the need to engage the patient and improve care outcomes increases. For larger hospitals especially, there’s a definite need for a ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...

Switching from IV to subcutaneous injection eases hard vein access, cuts clinic time, and boosts comfort with faster ...

A third hospital has received the Snail of Approval award for its food program. The Snail of Approval is awarded by Slow Food NYC and is given to organizations that ...