Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

People’s experience with healthcare is variable, sometimes outstanding, too often poor. When accessing care, people frequently encounter chaos: fragmented processes, impersonal interactions and ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

Forty years ago, I had my most angry professional moment. It happened at a weekly meeting that included all our faculty, staff, and trainees—about 200 people. A young and arrogant, not very bright, ...